Adventure Camp – Retail Assistant

About the role

At PGL, our on-site gift and tuck shops keep guests topped up with essentials, treats, drinks and souvenirs, helping to make their stay memorable. As a Retail Assistant, you’ll create a friendly, welcoming shopping experience for young guests and staff at our adventure centres.

At some larger centres, this role may also include working in our small on-site cafés. At smaller centres, it may be combined with supporting housekeeping or general assistant duties — giving your days more variety.

You’ll play a key part in day-to-day retail operations, keeping displays tidy and stocked, serving guests and providing excellent customer service in a lively, active environment.

Key responsibilities

• Serve guests in the on-site gift and tuck shop (and café where applicable)
• Handle cash and operate tills confidently and accurately
• Restock shelves and keep displays clean, tidy and appealing
• Answer guest questions and help them find what they need
• Carry out stocktakes and maintain accurate records
• At some centres, help in other departments (such as housekeeping) as needed

About you

No previous retail experience is needed — your attitude and people skills matter most. We’re looking for people who are:

• Friendly, approachable and enjoy helping others
• Confident working with cash and in a busy environment
• Flexible and willing to take on varied tasks
• Happy working as part of a supportive team

You’ll share our core values of FUN, SAFETY, QUALITY, INCLUSIVITY, TEAMWORK and RESPECT.

What makes this role different

• Work in a fun, sociable retail team within an outdoor adventure centre
• Varied days — sometimes combining retail with other site duties
• Meet people from across the UK and abroad
• Be part of helping guests make the most of their stay

Living and working at a PGL centre

Where you could work:

Our UK centres include:

• South West & South: Barton Hall (Devon), Osmington Bay (Dorset), Beam House (North Devon), Marchants Hill (Surrey), Windmill Hill (East Sussex)
• East & Midlands: Bawdsey Manor (Suffolk), Caythorpe Court (Lincolnshire), Boreatton Park (Shropshire), Liddington (Wiltshire)
• North & Scotland: Winmarleigh Hall (Lancashire), Newby Wiske Hall (North Yorkshire), Ford Castle (Northumberland), Dalguise (Perthshire, Scotland)

Living and working on site:

When you are offered a position to work in one of our Adventure Resorts, you will be offered heavily subsidised on-site shared accommodation. Rent is just £8.01 per night, around £243.59 per month.

Living and working on site has many benefits. Your daily commute could be as short as 30 seconds to five minutes. Beyond that, there’s a real community spirit and fantastic sense of camaraderie among the staff team. Living onsite gives you the opportunity to socialise with your work colleagues and enjoy the centre’s facilities.

Depending on the time of year, your accommodation may be indoors in a shared house, wooden cabin or chalet, or in a shared large frame tent during the hot summer months. Extras provided free of charge include bedding, TV and a small kitchenette for tea and toast.

For meals, our live-in colleagues can choose from three cost-effective meal packages, with the option to pay for extra meals outside their package.

Staff Perks include:

• Full-time hours guaranteed
• Staff meals (For the purpose of flexibility and fairness our live-in colleagues will be able to choose from three cost-effective meal packages, with the ability to pay for extra meals outside their package.)
• No bills
• Onsite accommodation
• 20% discount in on-site stores
• No cost layout on arrival
• Excellent way to save up for travel
• Great training & qualifications opportunities
• Frequent staff social events including sports, games and karaoke nights
• Use of centre activity facilities
• Use of the swimming pool (available to limited properties)
• Laundrette
• Free Wi-Fi in communal areas
• Wi-Fi available for staff in communal areas
• Day trips
• Weekends & free time

Weekends and free time:

Make the most of your free time by exploring your local area or heading off to visit popular tourist spots such as Bath, London and Cornwall. Staff can also enjoy surfing, sailing, biking and other activities when they’re not working.

Important requirements for your application:

• Two written references
• As we work with children and young people, this role requires a successful DBS check (criminal record check)

At PGL, you’ll be part of a supportive team making a real difference – and we’re just as committed to supporting your development and wellbeing.