Front of House – Ettington Park Hotel, Warwickshire

As a Front of House team member at Hand Picked Hotels, you play a key role in delivering exceptional guest experiences in our elegant and welcoming environments. This role goes beyond food and beverage service: it combines customer service, host/hostessing, upselling and sales, and creating memorable moments for our guests. Your warmth, professionalism, and attention to detail reflect our commitment to excellence at every interaction.

Key Responsibilities

• Guest service excellence: Provide a warm, attentive welcome and ensure each guest feels special throughout their visit. Offer thoughtful menu suggestions, describe daily specials with enthusiasm, and confidently answer questions.

• Hosting & seating: Greet guests on arrival, manage bookings, allocate tables efficiently and create a welcoming first impression.

• Order taking & delivery: Accurately take orders, noting dietary requirements or special requests, and serve food and beverages with grace and attention to presentation.

• Upselling & recommendations: Suggest suitable wine pairings, promote specials, and encourage guests to explore new menu items to elevate their experience.

• Coordination with kitchen & bar: Liaise clearly with chefs and bar staff to ensure timely service and guest satisfaction. Communicate any guest feedback or special requests.

• Cash handling & billing: Process payments accurately, whether by card, cash or room charge, and issue receipts as required.

• Maintaining standards: Keep dining areas, service stations and equipment clean and tidy at all times, upholding strict hygiene standards.

• Teamwork: Work closely with colleagues across all departments to ensure smooth and seamless service during busy periods.

• Menu knowledge: Maintain up-to-date knowledge of menus, ingredients, and allergens to confidently assist guests and answer questions.

• Adherence to policies: Follow all company policies including dress code, punctuality, and service standards. Attend training sessions to stay current on procedures and guest service best practices.

What we’re looking for:

• Genuine passion for delivering excellent food, beverage, and hospitality experiences

• Attention to detail and commitment to high standards

• Confident, professional and welcoming personality

• Positive attitude, adaptability and a collaborative mindset

• Impeccable personal grooming and presentation

• Good spoken English and clear communication skills