Front of House – Woodlands Park Hotel, Surrey

As a Front of House team member at Hand Picked Hotels, you play a key role in delivering exceptional guest experiences in our elegant and welcoming environments. This role goes beyond food and beverage service: it combines customer service, host/hostessing, upselling and sales, and creating memorable moments for our guests. Your warmth, professionalism, and attention to detail reflect our commitment to excellence at every interaction.

Key Responsibilities

• Guest service excellence Provide a warm, attentive welcome and ensure each guest feels special throughout their visit. Offer thoughtful menu suggestions, describe daily specials with enthusiasm, and confidently answer questions.
• Hosting & seating Greet guests on arrival, manage bookings, allocate tables efficiently and create a welcoming first impression.
• Order taking & delivery Accurately take orders, noting dietary requirements or special requests, and serve food and beverages with grace and attention to presentation.
• Upselling & recommendations Suggest suitable wine pairings, promote specials, and encourage guests to explore new menu items to elevate their experience.
• Coordination with kitchen & bar Liaise clearly with chefs and bar staff to ensure timely service and guest satisfaction. Communicate any guest feedback or special requests.
• Cash handling & billing Process payments accurately, whether by card, cash or room charge, and issue receipts as required.
• Maintaining standards Keep dining areas, service stations and equipment clean and tidy at all times, upholding strict hygiene standards.
• Teamwork Work closely with colleagues across all departments to ensure smooth and seamless service during busy periods.
• Menu knowledge Maintain up-to-date knowledge of menus, ingredients, and allergens to confidently assist guests and answer questions.
• Adherence to policies Follow all company policies including dress code, punctuality, and service standards. Attend training sessions to stay current on procedures and guest service best practices.

What we’re looking for:

• Genuine passion for delivering excellent food, beverage, and hospitality experiences
• Attention to detail and commitment to high standards
• Confident, professional and welcoming personality
• Positive attitude, adaptability and a collaborative mindset
• Impeccable personal grooming and presentation
• Good spoken English and clear communication skills