Guest Service Executive – Front Office

Join Our Client as a Guest Service Executive!

An exciting opportunity has arisen to become a part of a luxury hospitality team. Our client is looking for a dedicated and enthusiastic Guest Service Executive to deliver exceptional service to their discerning guests.

Key Responsibilities:

• Warmly greet guests at any time, making every interaction friendly and helpful. Strive to use guest names to personalize the experience.
• Efficiently register guests upon arrival, ensuring all details are accurately captured in line with company procedures.
• Assist guests with check-in, escort them to their rooms, and provide detailed information about hotel facilities and amenities. Actively promote the hotel’s food and beverage outlets.
• Help guests with luggage and provide an outstanding first impression.
• Accurately input check-in/check-out details into the system, ensuring spelling and rates are correct.
• Strictly follow the hotel’s credit policies, including handling “chance guests.”
• Make reservations when the Reservations team is unavailable.
• Maintain high standards of professionalism, appearance, and attitude toward guests and colleagues alike.
• Manage the switchboard, answer calls promptly, handle guest inquiries, and schedule wake-up calls per company standards.
• Adhere to all policies and procedures, including cash handling and credit control.
• Oversee cash floats, foreign currencies, and collections responsibly.
• Perform additional duties as required to support the team.

About the Ideal Candidate:

• Excellent communication and interpersonal skills, both in person and via phone.
• Knowledge of Opera Cloud or similar hotel management systems is preferred.
• Ability to learn multiple software platforms quickly and accurately.
• Strong teamwork skills and the ability to prioritize tasks effectively.
• Flexible availability for weekends, days, evenings, and holidays.

What Our Client Offers:

Apart from competitive salaries and attractive service charges, this role includes a wide range of employee benefits, such as:

• Generous holiday entitlement, including extra days for milestone birthdays.
• Life insurance coverage.
• Access to exclusive employee discounts across the hotel’s global properties.
• F&B and spa treatments discounts.
• Overtime pay at 1.5x during bank holidays.
• Uniform or business attire dry cleaning.
• Complimentary meals while on duty.
• Employee assistance programs and wellness benefits, including chiropody and flu jabs.
• After-hours taxi service.
• Exciting social events and recognition programs.
• Continuous training and development opportunities.
• Special gifts for weddings and new arrivals.
• Cycle scheme, internal transfer options, eye tests, and more.
• Long-term benefits including pension schemes and income protection after qualifying service periods.

Join the Team!

If you believe you are the perfect fit and are excited to make your mark in a prestigious luxury environment, we invite you to apply today!