Lantana – Hosts

What we are looking for:

We’re looking for a dynamic individuals to join our front-of-house team as Hosts. Confident, kind and sunny, Hosts treat customers like family making sure they want for nothing. The very definition of ‘People’ people, Hosts are adept at striking up instant rapport and love learning what makes each customer unique. Determined to go above and beyond, Hosts guide customers through their experiences in our Restaurant.

Core Responsibilities

• Manage reservations via phone, email, online booking systems, and walk-ins.
• Organise and optimise seating plans to ensure smooth flow and minimise wait times.
• Escort guests to their tables with confidence and grace, making small talk and building rapport along the way.
• Maintain a polished, professional presence at the front desk.
• Handle special guest requests, communicate dietary needs to the team, and manage VIP arrivals.
• Support the restaurant floor team with guest-related queries and transitions during service.

Inspiring People Happiness

• Be your authentic self, show customers what makes you and them unique.
• Buddy Newbies to ensure they are confident, productive and having fun along the way
• Bring energy to support colleagues to alleviate bottlenecks, always lending a hand

Consistent Customer Satisfaction

• Proactively observe all operational standards, ensuring spotlessly clean customer areas
• Listen, look and sense cues from customers; get to know them and adapt style to suit
• Always smiling, work towards Mystery Dining criteria, delivering >90% results consistently

Generate Sales Growth

• Capture all transactions and payments accurately and efficiently
• Show menu passion, constantly building ingredient, pairing and allergen knowledge
• Master authentic selling, guiding customers to items which will enhance their experience

Optimisting Profit Results

• Validate every drink or dish is presented perfectly, refusing any that aren’t to standard
• Host customer areas with efficiency, always being ready for that unexpected rush
• Uphold equal focus on our B-Corp triple bottom line: people, profit and planet

Host Strengths

ORGANISER
Being well organised in the approach to everything in life

LISTENER
Listening to and focussing on what other people say

CUSTOMER PASSION
Intent on providing experiences which delight and wow

RAPPORT
Establishing rapport and relationships quickly and easily

OPTIMISM
Maintaining a positive attitude and outlook on life

You must have proof of right to work in the UK to join us.

Lantana is proud to be a London business and wishes to support the communities that it operates in. It will do this by giving priority to those that live within London or Greater London, which will also have additional environmental benefits.

Lantana values a diverse workforce and believes that people from different backgrounds can bring fresh ideas, thinking and approaches to the way we work. We welcome everyone from everywhere to come and join our team. Please let us know if we can support you in any specific ways to apply to join us.