Key Responsibilities

• Ensure accurate and timely processing of customer orders in line with service level agreements
• Communicate effectively with internal teams to resolve delivery issues and meet customer expectations
• Manage returns and exchanges within agreed timelines using internal systems and procedures
• Monitor and respond to customer enquiries and complaints via shared inboxes or CRM platforms
• Coordinate delivery logistics, including route planning and use of courier services, to ensure timely fulfilment
• Maintain a strong focus on customer satisfaction by providing prompt, professional, and solution-oriented service
• Identify and escalate service issues or process inefficiencies to the appropriate teams
• Support operational improvements by maintaining detailed records and contributing to reporting needs